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在日常的学习、工作、生活中,我们都耳熟能详的标语,是最为经济有效的一种宣传方式,它不断地见证着时代的更迭。华南创作网小编为大家收集整理的酒店标语,多篇合集,欢迎复制下载!
of you! 全心为你!
我们是专为绅士和淑女服务的绅士和淑女
We are the gentleman and the virtuous young woman who serves for the gentleman and the virtuous young woman
笑脸迎人,亲切招呼每位客人。以热情有礼,和蔼可亲的态度与客人交谈。尽可能用客人的名字来称呼对方。紧记用适当的言辞,避免使用俗语和酒店术语。
Smile and greet every Speak to the guest in a warm, friendly and courteous Use their name as often as Always use appropriate Avoid slang and hotel
感谢客人光临,亲切地向客人说再见,令他们临离开之前对酒店留下温馨难忘的好印象。
Thank the guest for their business and bid them a fond Make their last impression of the hotel warm and
预先估计客人的需要,灵活配合。贯彻"主动待客"的原则,留心客人的神态,查颜辨色,以提供体贴周到的服务,令客人喜出望外。
Anticipate guest needs and be flexible In responding to Practice "Proactive Hospitality". Pick up on non-verbal cues to initiate personalized service and delight all
对本身的工作岗位了如指掌。参加所有工作需的培训课程。
Be knowledgeable about your Attend all training courses required for your
任何同事收到客人的投诉,都有责任尽力处理。运用程序,在自己权利范围内尽力挽回客人的信心,按照跟进程序来处理客人的投诉,确保对方称心如意。
Any associate who receives a guest complaint "Owns" the Use the process to do everything in your power to never lose a Follow guest response procedures to ensure that the guest is
每位同事都有责任认识和尊重客人的喜好,使客人在酒店期间得到体贴的服务。
It’s everyone’s responsibility to learn and honor our guests’ preferences so we can personalize their
任何同事如看到设施的用品损毁或不足,都有责任向上级报告。
It is the responsibility of every associate to report defects in the hotel, including shortages of equipment and
一丝不苟地执行清洁标准,是每位同事的责任。所到之处均予清洁,包括前堂和后堂。
Uncompromising standards of cleanliness are everyone’s Clean as you Both the Front of the House and the "Heart of the House".
我们有一流的工作环境,所以请你不论是在公司内外,都担当本酒店和公司的在大使。请勿批评公司,切勿在客面前抱怨。以积级的态度表达你对工作环境的关注。
This is a great place to work, so please always be an ambassador of your hotel and company, both in and outside of Avoid negative Never complain in front of a Express workplace concerns in a constructive
总是能够认出酒店的常客。
Always recognize repeat
对酒店的情况了如指掌,随时能够回答客人的问询。总是首先推荐本酒店的餐饮服务。亲自为客人引路,单是指出方向并不足够。如果走不开,至少陪客人走几步。
Be knowledgeable about hotel information to answer guest Always recommend the hotel’s food and beverage outlets Escort guests rather than pointing out When this is not possible , take the guest the first three
遵守电话礼仪。自我介绍。尽快接听,不要让电话铃声声响超过三声。用适当的话语问候来电者。若要转驳来电或要对方等候,必须先得到对方同意。尽量不要转驳来电。
Follow telephone etiquette .Introduce Always answer within three Use appropriate greetings . Always request the guest’s permission to transfer their call or place them on Eliminate transfers when
遵守制服及仪容标准,包括佩带自己的名牌,穿着大方得体的鞋袜。随身携带"基本须知"卡。保持个人卫生最为重要。
Follow uniform and appearance standards, including nametags, appropriate footwear and "The Basics" Personal hygiene is of the utmost
客人和同事的安全,是我们最关注的事项。了解在紧急情况时自己应负的责任,并时刻警觉消防和救生程序。
The safety and security of our guests and associates is a top Know your roles during emergency situations and be aware of fire and life safety response
培养安全工作的习惯。遵守所有工作安全政策。一发现有事故,意外和危险,立即向上级报告。
Practice safe work Abide by all job safety Immediately report incidents, accidents and hazards to your
保护和照顾酒店的财产。资源要用得其所。减少浪费。确保妥善保养和维修酒店的物业和设施。
Protect and care for the assets of the Use our resources Eliminate waste . Ensure proper maintenance and repair of hotel property and
了解本酒店和所属部门的目标。你有责任与同事分享你的意见和建议,尽你所能不断提高营业额、盈利、客人满意程度和同事的士气。
Know the goals of your It is your responsibility to share your ideas, Suggestions and energies to continuously improve sales, profit, guest satisfaction, and associate
你得到本酒店授权和信任,尽你所能处理客人的需要。必要时,应请同事帮忙。思考如何以创新的方法说"是"。
You are empowered and trusted to handle guest needs and problems to the best of your Seek assistance , if Think of creative ways to say "Yes".
我们群策群力,互相尊重,对待同事如同对待自已的家人和贵宾一样。我们坚守万豪先生的信念:"同事之间互相关怀照顾,必定能为客人提供更周到体贴的服务。"
We practice teamwork and treat each other with the same respect we afford our family and best We adhere to Marriott’s belief that "If we take care of each other , we will be able to take better care of our "
真诚待客,体贴关怀,以确保客人不断再来光顾是我们最重要的宗旨。对客人表现出真诚热情的态度,时刻全心全意的关注。
Genuine care and comfort of our guests to ensure their return is our highest mission . Display genuine and enthusiastic interest in the guest, and always pay complete
内强职工素质,外树酒店形象。
奉献在岗位,满意在服务。
一流的品质,健康的享受。
顾客的思念,我们的动力源。
启发服务灵感,缔造幸福体验。
百千福禄,以您为尊。
新享受,新体验,新实惠。
真诚的微笑,礼貌的语言,规范的服务迎接您的到来。
海纳百川、龙行天下。立鸿鹄之志,创海龙新高。
服务准则:热情、礼貌、迅速、周到。
核心价值观:求实、勤奋、创新、卓越。
微笑是我们的语言,文明是我们的信念。
语言到位、微笑到位、卫生到位、设备到位。
淡装的打扮,专业的服务。
此时无声胜有声,请勿高声喧哗。
1、激情元旦,绽放梦想。
2、舞动青春,活出色彩。
3、燃烧激情,释放青春。
4、舞动青春,光熠文传。
5、激扬青春,绽放精彩。
6、迎元旦,庆新春。
7、新年快乐,佳节如意。
8、歌舞载青春,梦想筑文传。
9、跃动青春,光辉文传。
10、相聚在今晚,奋斗在明天。
11、筑梦青春,活力文传。
12、千声万籁,你我同行。
13、我们一起任性的`跨年。
14、青春扬帆,温暖前行。
15、飞扬青春,活力文传。
16、成青春之梦,创青春辉煌。
17、青春梦想,激情演绎。
18、年轻的战场,奔放的青春。
19、蛇舞飞扬,畅想科舞。
20、错开平安夜购物,疯狂打折小时。
1、您要咖啡还是茶?
2、很高兴再次见到您。
3、希望再次见到您。
4、祝您有美好的一天。
5、下午好,()厅,我是()有什么可以效劳的。
6、这是我们厨师长的拿手菜。
7、有什么可以为您效劳。
8、欢迎光临。
9、您的牛排要什么程度?
10、我们可安排各种座位形式,有E形、T形和U形,您要那种?
11、会议座位要剧场形式还是其它正式一些的形式?
12、我们有本地产的葡萄酒:长城、王朝、华东,您要哪种?
13、这是您的帐单,共计()人民币,含%服务费,谢谢,希望您再来。
14、我们提供以下果汁:橙汁、番茄汁、西柚汁、您要哪种?
15、真对不起,这个品种刚卖完。
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